Returns Policy

If you’re looking to return or exchange your order, we’re here to help! We offer free returns within 30 days of purchase, if the item is faulty, or doesn’t match the description. ‘Change of Mind’ returns are at the customers cost. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:
• Discounted items are final and cannot be returned or exchanged
• Returned items must returned in original product packaging
• Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
1. Reply to your order confirmation email to request which products you would like to return
2. Print the prepaid return shipping label that you will receive by email
3. Send all items back to us using the label provided
Additional Information:
• Refund, replacement product, or store credit, will be approved within 48 Hours of receiving returned item
• Customer is to pay for shipping if the return is ‘Change of Mind’
• Contact sales@rndsolutions.com.au for any queries you may have