Terms and Conditions

1. 1. RnD Computers and its employees will not be held liable for any kind of data, time or other losses which could be resulted from the failure of IT equipment, parts and services.
   2. Despite our best efforts, data loss does happen occasionally. File backup is ultimately the responsibility of the owner/ user and we will not be held liable for any kind of data, time or other losses which may occur.
   3. RnD Computers will not be held responsible for any pre-existing unforeseen problems with IT equipment which may fail at the time of servicing.
   4. Subject to Australian Consumer Law, RnD Computer Solutions offers the following warranty periods:
      – 7 day warranty for labour – All work is covered by a labour only 7
      day warranty. If the same problem re-occurs within 7 days of the
      original repair (stated on the invoice), RnD Computer Solutions
      will only charge for any additional parts that may be required.
      Excludes faults caused by software, virus and end user errors
      – 1 year return-to-base manufacturer’s warranty on new hardware
      – All hardware, software and/or equipment sold may be a third
      party product or service. Any repair work carried out may be
      protected by the original manufacturer warranty
      – 3 month return-to-base warranty on second hand hardware
      Equipment is only covered for faulty workmanship on parts, and for
      parts that fail due to manufacturing defects recognised by the
      component manufacturer.
   5. A $50 fee is payable if quoted repairs do not proceed. This covers our time in diagnosing often complex issues.
   6. An ‘Urgent Repair’ incurs an additional $50 fee. This does not guarantee the repair will be done faster, it simply puts you at the top of the queue. Meaning your repair gets started faster.
   7. Mail in Repairs: The customer is to pay for return shipping. The repaired device will not be sent until the invoice associated with such device is paid in full. Any damage that occurs during transit is not the responsibility of RnD Computers.
   8. Quoted prices are NOT final as changes may occur. We will notify you as soon as possible if this amount is significant.

Thank you for your understanding and continued support of our small, family owned and operated business.